VivaDialog

Terms of Service — VivaDialog

Last updated: 18 October 2026

These Terms of Service ("Terms") govern your use of VivaDialog, a social media inbox, automation, and AI reply service operated by Alchasoft Digital (Indonesian individual business, NIB 1610260084929, Surabaya, Indonesia) ("we", "us").

By creating an account or using VivaDialog, you agree to these Terms.

1. The service

VivaDialog provides a dashboard to connect your Facebook Pages, Instagram, and Threads accounts, receive comments and direct messages in one inbox, automate replies with rules, schedule posts, and generate AI-assisted replies. AI features are bundled: we operate the AI provider on your behalf unless you connect your own key (BYOK).

2. Accounts

  • You must be at least 18 years old or the age of majority in your jurisdiction.
  • One free trial per person. We may refuse or terminate duplicate trial accounts.
  • You are responsible for keeping your login credentials secure and for activity under your account.
  • Team members you invite ("operators") act on your behalf; you are responsible for their actions.

3. Plans, trials, and billing

  • Free trial: 14 days, no credit card required, feature-limited (2 social accounts, 300 conversations, 10 automation rules, 100 AI replies). After the trial, your workspace becomes read-only until you subscribe. Trial data is kept for 30 days, then deleted.
  • Paid plans: Silver ($7), Gold ($12), Platinum ($20), Diamond ($35) per month, per workspace, paid upfront for 1 month or 12 months. The 12-month option is 20% off.
  • Payments are processed by Paddle, our Merchant of Record. Paddle handles charging, VAT/sales tax, and receipts. By subscribing you also agree to Paddle's terms.
  • Plans are prepaid and do not renew automatically. You pay once for the period you choose and are not charged again unless you buy another period. When a paid period ends, your workspace becomes read-only until you pay for a new period; data is kept for 30 days after access ends, then deleted.
  • Prices are in USD and may change with 30 days' notice. Price changes do not affect your current paid period.

4. Fair use and quotas

Each plan includes monthly quotas (conversations, AI replies, scheduled posts, automation rules). Quotas reset monthly (UTC). If you hit a quota, the affected feature pauses until the next cycle or until you upgrade — inbound messages are never blocked. We apply internal cost safeguards to AI usage; abuse (e.g., attempts to circumvent quotas) may lead to suspension.

5. Acceptable use

You agree NOT to:

  • Send spam, bulk unsolicited messages, or misleading content.
  • Use VivaDialog in ways that violate Meta's Platform Terms, Instagram/Threads/Facebook terms, or applicable law.
  • Attempt to break quotas, scrape other users' data, or attack the service.
  • Connect accounts you do not own or lack permission to manage.

We may warn, throttle, suspend, or terminate accounts that trigger platform enforcement (e.g., Meta restrictions) or abuse the service. We aim to warn first except for severe abuse.

6. AI features

  • AI replies are generated automatically and can make mistakes. You are responsible for reviewing automation rules and AI behavior on your accounts.
  • Message content sent to our AI provider is processed solely to generate replies and operate the service. See the Privacy Policy for details.
  • With BYOK (bring your own key), your key is stored encrypted and used only for your workspace; provider errors are passed through and provider billing is between you and the provider.

7. Affiliate program

If you join our affiliate program, you accept the affiliate terms published at app.vivadialog.com/affiliate/terms: commissions are a percentage of net revenue (after buyer discounts), paid after a 30-day hold, minimum payout $50, forfeited on refunds/chargebacks. Self-referral and spam are prohibited.

8. Intellectual property

VivaDialog, its dashboard, and branding are our property. You retain ownership of your content (messages, posts, media). You grant us a license to process your content solely to operate the service.

9. Third-party platforms

VivaDialog depends on Meta's APIs (Facebook, Instagram, Threads). If Meta changes, limits, or revokes API access, some features may degrade or stop. We are not liable for platform-side changes, but we will communicate and adapt.

10. Termination

  • You may delete your workspace anytime from the dashboard; data is removed per our retention schedule (30 days).
  • We may suspend or terminate accounts for Terms violations, unpaid bills, or platform enforcement, with notice where reasonable.

11. Limitation of liability

To the maximum extent permitted by law, VivaDialog is provided "as is". Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue from platform enforcement on your social accounts.

12. Changes

We may update these Terms; material changes will be announced in-app or by email at least 14 days before taking effect. Continued use after the effective date means acceptance.

13. Governing law

These Terms are governed by the laws of Indonesia. Disputes will first be attempted to resolve amicably.

14. Contact

Alchasoft Digital — support@vivadialog.com, hello@vivadialog.com.