VivaDialog

Refund Policy — VivaDialog

Last updated: 21 October 2026

This Refund Policy explains when payments for VivaDialog are refunded and how to ask for a refund. VivaDialog is operated by Alchasoft Digital (Indonesian individual business, NIB 1610260084929, Surabaya, Indonesia) ("we", "us"). It forms part of our Terms of Service.

1. Scope

This policy covers payments for VivaDialog paid plans (Silver, Gold, Platinum, Diamond), for 1-month or 12-month periods. The 14-day free trial requires no payment and no card, so there is nothing to refund for it.

2. How billing works

As set out in section 3 of our Terms of Service:

  • Plans are prepaid and do not renew automatically. You pay once for the period you choose and are not charged again unless you buy another period.
  • When a paid period ends, your workspace becomes read-only until you pay for a new period.
  • Payments are processed by Paddle, our Merchant of Record. Paddle charges your payment method, handles VAT and sales tax, issues your receipt, and issues any refund to the original payment method.

Because plans do not renew, there is no subscription to cancel: when you do not buy another period, you are not charged again.

3. Our refund policy

Payments for a paid period that has started are non-refundable, except as described in section 4 or where the law requires a refund.

Unused days, unused quotas, and an early stop of use within a paid period are not refunded.

4. When we refund

We refund the affected payment in full when:

  • You were charged twice for the same plan and period (a duplicate charge).
  • A technical error on our side caused the charge, for example you were charged but the plan was never activated on your workspace, or you were charged a different amount than the price shown at checkout.

Nothing in this policy limits any right to a refund or to withdraw from a purchase that you have under the consumer protection law of the country where you live.

5. How to request a refund

Email support@vivadialog.com from the email address of your VivaDialog account and include:

  • the name of your workspace;
  • your Paddle receipt or order number;
  • the reason for the request (for example, a duplicate charge).

We reply within one business day.

6. Processing time

We decide on a refund request within 5 business days of receiving it. Approved refunds are issued by Paddle to the original payment method. When the money reaches your account depends on your bank or card provider and can take up to 10 business days.

When a payment is refunded, the paid period it covered ends, and the workspace becomes read-only as described in section 2.

7. Changes to this policy

We may update this policy. The date at the top shows the latest version. Changes do not affect refund requests made before the update.

8. Contact

Questions about this policy: support@vivadialog.com.